Frequently asked questions
Is this a guided art class?
Yes! We will teach you to paint the piece you signed up to paint step by step. The same is true for all maker classes.
How structured is your class?
We use the term structured loosley! We provide structure and instruction but also encourage you to get creative and make choices about the way you paint your piece.
When it comes to maker pieces, the classes are structurd in terms of step by step but you can express your own creativity through colours and materials!
Can we colour outside the lines?
Yes! If you want to change the colours, go for texture, experiment with style or more, please go ahead. We want you to have the best time possible and enjoy your sip 'n' dip!
Do you have aprons?
Yep! But it depends on the venue as to if we are allowed to use them with covid.
Covid changed the way we operate in terms of reusbale items in our business and aprons are one thing that we had to avoid durng that time. Each venue operates under a covid safe plan and they dictate if we can or can not use that in their venue.
We wncourage you to wear something you are happy to get some paint on just in case.
What kind of resin do you use in class?
We choose to use 'Change Climate Bio Epoxy'. It is a revolution in bio resins. Made with renewable biological resources (organic vegetable waste) and a whopping 77% bio content, it is the best most environmentally friendly bio resin ever developed.
Other benefits include low odour, ideal viscosity, UV stability with a hard cure. Change Climate Bio Epoxy is also the first bio resins that is BPA free!!!
Renewable sourced ingredients
Smooth, glossy or matt (with additives)
Self-levelling and seamless overcoat
Confined space use and earlier site re-entry
UV stability and yellowing resistance
Green building material
High surface finish, easy to clean
Easy to use
Corrosion and abrasion resistant
Colour and texture
Mixing – Pre-measured hardener provided in Part B is added to the contents of Part A and mixed thoroughly using a manual paint mixer or low revolution mechanical mixer for at least 5 minutes scraping all surfaces of the container to ensure compete mixing. Allow the reaction to start before application, usually within 15 minutes depending on ambient temperature.
Note: All ingredients must be mixed to achieve maximum hardness When the Part B hardener is added, it reacts with the pre-resin (Part A). The reaction generates heat so should not be left unattended while curing and used within 1 hour.
Learn more here:
What is a night at Sip 'n' Dip Like?
Lots of fun! Depending on which venue you attend there are things that stay the same throughout them all. Great service, Great Classes and Great Venues. Our artists teach you step by step how to create in class from our SIp an Paint classes to our maker sessions, we offer beginner techniques and the best bit? No experience necessary!
What is included in the cost?
That depends on the ticket, some tickets are BYO, others have a meal included, sometimes its coffee and cake and sometimes it is class only.
Please always refer directly to your ticket and/or the event listing to see what is included.
Our studio is always BYO so you are welcome to bring wine and keep it in our fridges while you enjoy your night.
Why do the same classes cost more or less at different places?
We drop our costs when we go out to cafes to make the classes more accessible when we go into cafes, if we charged the same rate as the studio, then the cost of adding dinner and a drink would blow out the fees and make the class redundant.
Cafes charge us a variety of fees depending on who they are and where they are based and how long we need to travel to get there.
This is why the same class costs more or less across different venues.
Should I make a booking?
We have limited seating so if you show up without a ticket, chances are we cant accomodate your request.
For this reason we do require booking in advance. Check out The Calendar to pick your class and book online.
When should we arrive?
We recommend coming in approximately 10 minutes early, so you can grab your supplies, find your seat and get ready to make your masterpiece! We usually begin class approximately 10-15 minutes after the class time has started.
How long are classes
Each class will run for approximately 2.5-3 hours. Shorter if the number who book in leaves us with a smaller class.
Can we sit together?
Absolutely! If you book multiple seats, we will aim to put you on the same table or as close as possible depending on the size of your group.
On arrival simply let your host know how many people are needing to be seated together and they will assign those seats for you.
What to wear?
We recommend wearing something that’s comfy but that you also wouldn’t mind getting a little bit of paint on!
Can I order Wine or Beer onsite?
No, we are BYO only at the studio. Don’t forget to bring your bottle!
Our cafe and community venues vary between licenced and BYO so please refer to your tickets for more information.
Do you offer private events?
Yes absolutely! Please click message us to get in touch.
Are children allowed at our evening classes?
Our events are open to the public, if children attend they must be registered ticket holders and must be supervised by a parent.
Can we BYO food to the studio classes?
We do have snacks available for purchase incuding chocolate, chips, water and soft drink varieties. We do permit BYO odourless snack food only.
Can I use the skills I learn to make money in my own business?
Yes of course (as long as you dont duplicate our classes!)
We are a small family run business and we worked really hard to get to where we are. This is why we are so passionate about protecting our intellectual property when it comes to what can and can not be used by others.
Over our time in business, we have had lots of makers come through our doors to increase their skills and learn new ones and we are totally fine with that, we love sharing creativity. But we have also had businesses come to our classes and carbon copy what we do right down to the stock we use. We have had businesses try to copy our trademarks and slogans, we have had a business try to claim we were using other peoples Intelectual property in order to secure the venue we were trading in for themselves and we have even had people try to use photos from our classes to advertise their own!
Who would have thought art was so cutthroat?
This is why we now have a policy in place to explain what we allow and what we see as a breach when it comes to our classes. Customers who book into our classes, automatically agree to these terms and conditions as part of the ticket terms. We consider our rights to intellectual property and copyright universal - so it applies to our customers, our competitors, our staff and any other person or entity that chooses to engage with our work.
Sip 'n' Dip Classes are intended for personal use only. Sip 'n' Dip Australia Pty Ltd owns the rights and intellectual property to any and all classes delivered throughout our network of providers. Any reproduction of our classwork in any form for monetary benefit is a breach of our copyright and action will be taken to recuperate monies owed from revenue created from this Intelectual Property.
Clients are warmly welcome to use the skills they learn in class in any form they choose, we encourage and celebrate creativity and welcome others to apply the skills they learn to their own work.
However, those who chose to replicate our classes, class plans, or that we can reasonably prove are using our step by step instructions (including the use of images taken during classes to advertise competitor offerings) will be persecuted.
If you have questions regarding this policy please contact firstname.lastname@example.org
Are there terms and conditions for your online sales?
Please find a list of terms and conditions for discount sales and promotions that apply to the purchase.
This list is subject to change and management reserves the right to decline "creative claims" and attempts to circumnavigate the rules in order to claim a discount. Our discounts are advertised in good faith, we expect our customers to respect that.
Purchases are final - we will not refund for change of mind.
Discounts only apply to website purchases only (the value you paid via the website whilst the promotion was on only).
For events where you pay a deposit online and pay the remainder in person, the discount applies only to the deposit.
You can not claim a discount on the value due after the sale has ended. Only payments made via website attract a discount.
Online payments only - you can not claim a discount on the manual payment option. We will issue you invoices after the fact if you use the discount code online to claim the discount.
Discount codes can not be used for private events - We will issue you invoices after the fact if you use the discount code online to claim the discount. Whilst the website will allow you to enter it.
Discounts only apply to www.sipndipipswich.com website.
Discounts only apply to only to transactions made on the website during the sale period - we will not backdate a transaction if your browser malfunctions or you are not able to use the code before it expires.
Discounts only apply to one ticket in your basket.
Discounts can not be used with any other offers or discounts (i.e. you can not apply more than one discount against any single ticket).
Discounts will only apply during the specific discount period. We will not backdate a discount if you missed the sale period.
We will not pre-advertise sales, we will first announce them via our subscription database via email. We will not do a pre-announcement of any upcoming sales before the open.
What is your No Shows / Refunds / Cancellations policy?
We do understand that things come up in life, but as a business, we have to consider the costs involved in reserving and holding seats for people who don't show up to our classes.
When tickets are booked (ours are almost always fully booked) others miss out on the seat. We have to purchase class supplies a couple of weeks in advance in preparation for your class so by the time your class arrives we have already spent the cash allocated for your ticket on the supplies needed to teach your class. For those classes that require pre-work, we will have paid an artist to complete it (for example paint my pet and the requirement to pre sketch canvases). The holding of your seat means we also lose out on trying to fill it again.
This becomes particularly expensive as it happens regularly enough that we now need a policy for it.
Instead for those who are kind enough to let us know 48 hours in advance, we gladly offer the option of credit transfers please email us at email@example.com to rebook. You can use that credit for any time in the next 12 months and transfer to any class, a $10 admin fee applies to process the rebooking for you.
Group bookings may be cancelled ore rebooked up to 1 week before the scheduled session, otherwise, each seat will incur a $25 cancellation/rebooking fee. The same time requirements apply for no shows in private events as they do for our general events.
All No Shows are charged the full amount without a refund. This is not negotiable.
Please note COVID class refund/transfer policies do apply - please refer to the covid section of our website for more information regarding qualifying for a transfer due to covid.
Do your teachers take photos of classes?
Yes, we take images during our classes to advertise our events and promote them. Our teachers will always ask the group before taking images and will respect the decision of the attendee to be included or excluded from these images. If you dont hear the request feel free to let your teacher know directly they will be more than happy to remove any images of you.
These images remain the property of Sip 'n' Dip Australia Pty Ltd and we use them on social media, print material and a variety of customer touchpoints. Images taken in our classes by students are welcome to be shared. We remind clients that these images depict our intellectual property and ask that they not be used in advertising for competitors.
Bad Weather Policy for events
If we have to cancel an event due to weather we will let you know via email ASAP after we make the call.
Please check your spam folder in case you miss the notification.
For outdoor events cancelled, we will attempt to book a replacement date then email you to let you know the new date has been booked, this can take up to 7 days to arrange as we need to coordinate with venues, speakers, teachers and caterers. If you can not make that date, we will offer a credit transfer to any class of your choosing. We do not refund for bad weather.
If we are required to pay a non-refundable fee to the venue a fee, for example, to cover catering, this portion of the ticket is non-refundable and will not be transferred. Customers can, however, take it up directly with the venue if they feel it should be refunded.
Do you offer store refunds?
Generally speaking, we do not offer refunds.
We will gladly replace any item damaged in transit to you, but we do not offer refunds for change of mind.
All sales are final.
Is there anything I should know about resin before I book in?
A FEW THINGS TO KNOW ABOUT WORKING WITH RESIN IN OUR CLASSES
Resin is a chemical and as such is considered dangerous and caution should be taken when working with it.
We do not promise we will have any particular colours available at class, we offer a range of colours based on what is available at any particular time, note that due to COVID stock can be difficult to get so we offer a range of colours but will not promise that specific colour or shade will be at the class. Customers should not assume that a colour featured on our Facebook will be available. We do not promise or advertise a particular colour set will be available unless we run a class with a specific colour and design in which case those are the only available colours on the night.
Please be advised that Sip 'n' Dip Australia will place an artist to supervise this class and all measures will be taken to provide a safe environment for you to enjoy resin, however, Sip 'n' Dip Australia Pty Ltd, its teachers, venues and owners takes no responsibility for personal liability and damage resulting from the use of resin in our class, at our venues or in your home.
Buy purchasing a resin ticket you acknowledge and agree to the terms and conditions listed on this page.
CHILDREN AND RESIN
Children are welcome in our resin classes, but caution should be exercised, and parents should make a judgement call as to the suitability of the project, the exposure to chemicals and ability of the child to participate. Parents take on full responsibility for the supervision of their child while using resin.
PREGNANCY AND RESIN
Pregnant woman are welcome in our resin classes, but caution should be exercised, and each individual should make a judgement call as to the suitability of the project, the exposure to chemicals when deciding if they want to book. Expecting mothers take on full responsibility for this decision. Working with or exposure to certain epoxies or resins could increase your chances of having fertility problems, miscarriage, stillbirth, or a baby with birth defects. We ask that if you are expecting that you carefully review the Safety Data Sheets (SDS) for the resin(s) you are considering.
At the studio, your board will be left with us on the night, by morning they will be hard enough to travel with but it will be another 7 days before they can be sanded and finished for you.
Your board/s will be food-grade cured within 7 days (depending on humidity and heat) we can not sand them before that point is achieved as the chemical compounds remain active and toxic and can be inhaled. If you return early and decide to sand your own PLEASE DO NOT do so before the 7-day cure has been achieved.
Once boards are ready to be collected, a post will be popped onto our Facebook page - the quickest way to check is to send a message to our Facebook page. Depending on the number of projects being cured in the studio it can take a further 7 days before your work is ready.
In cafes, we use tape to protect the rear of your board - you will need to remove that tape as soon as possible after class to remove the drips. We offer FREE sanding for all classes so if you have drips head to 98 Brisbane Terrace Goodna between 7am-2pm Monday to Saturday to have your board sanded and cleaned up for a beautiful clean finish.
HOW TO LOOK AFTER YOUR BOARD
Your board is designed to be aesthetically beautiful, we place the art to one end of the board so that you can enjoy all matter of food on the majority of the board. There are a few rules to consider when caring for your board:
Apply heat to your resin (it will melt) - our resin can withstand a hot coffee cup 14 days after cure.
Leave it in the sun fulltime (it will turn yellow eventually if left exposed to UV light)
Stack things on top of it (it will leave dimples in your surface eventually)
Cut on your resin (it's not a chopping board its art, using a knife will leave marks) You may use a non-serrated cheese knift
Wash with warm soapy water & Rinse
Hang your board for all to see and admire
HOW TO MAKE SURE YOUR RESIN SETS
You need to be aware that there are a few moving pieces to make sure it sets properly. We encourage you to ensure you are following your teacher's directions to the letter to avoid disappointment with your final piece.
The room will be set to 24 degrees, this is reasonably warm, add the body temperature of everyone in the room into the mix and it will sit somewhere between 24-30 which is the Goldilocks zone for we need for your resin to cure properly. In cafes, your teacher will use thermometers to keep an eye on the temperature and instruct students if they should be working faster or slower based on that.
We will offer a 'Wash' style board, boards with resin cut in a straight line require an additional hour of cure time as there is a step after it starts to harden so are not offered in this class. If you would like us to do this for you, your artists time is set at $50 per hour to wait for the board to semi-set before pulling the tape.
PROBLEMS YOU CAN RUN INTO
You will not get a cure if you:
Stir copious amounts of bubbles into your resin (go slow once they are in we can't get them out) if you have very large bubbles and cant see them to pop them before they cure, they will result in pockmarks on the surface that are very large.
Inaccurately measure and mix your resin (take time to get this right - or you will have a sticky result that won't set)
Inaccurately mix your colour pigment into your resin (make sure it's mixed thoroughly or you will get sticky patches after cure)
Add more than 10% colour pigment (this will change the ratio and your board won't set)
Don't mix the chemicals properly - be sure to spend time scraping the edges and bottom as you go (unmixed resin will stay sticky and not cure)
Touch the surface of your work with your hands - oils repel the resin and so you will end up with clean fingerprints left if you touch the surface without cleaning the oils away
You can also read the FAQs for the brand resin used in this class here.
Your teacher will mention all this in class and walk you through it, but please be aware going in that paying attention is the best way to get a proper cure.
BLOW TORCHES & HEAT GUNS
We do not use these in class. Our public liability prohibits their use, but beyond that you can cause damage to yourself and your work that can not be reversed if you are not monitored.
Please be advised that Sip 'n' Dip Australia will place an artist to supervise this class and all measures will be taken to provide a safe environment for you to enjoy resin, however, Sip 'n' Dip Australia takes no responsibility for personal liability and damage for those attending the classes. You do so at your own risk.
At room temperature exposure to vapour is minimal due to low volatility. The LC50 has not been determined.
Skin Contact: May cause sensitisation by skin contact.
Eye Contact: May cause irritation to eyes.
Ingestion: No anticipated harmful effects in small amounts.
Inhalation: May cause sensitisation by inhalation.
Brand: Just Resin
Safety Data Sheets: Can be found here.
We use a UV stabilised, self-levelling Art Resin.
Seek medical advice. If breathing has stopped or is laboured give assisted respirations. Supplemental oxygen may be indicated. If the heart has stopped begin cardiopulmonary resuscitation immediately.
Remove the source of contamination or move the victim to fresh air. Ensure airways are clear and have qualified person give oxygen through a face mask if breathing is difficult. If symptoms develop and persist seek medical attention.
DO NOT INDUCE VOMITING. Immediately wash out mouth with water. If symptoms persist seek medical attention.
Wash affected area thoroughly with soap and water. Remove contaminated clothing and wash before reuse or discard. If symptoms develop seek medical attention.
If contact with the eye(s) occurs, wash with copious amounts of water holding eyelid(s) open. Take care not to rinse contaminated water unto the non-affected eye. If symptoms persist seek medical
Do you have a covid policy?
Yes check it out at www.sipndipipswich.com/covid
paint your pet class FAQ's
1. What type of Picture should I send and why?
We require a clear picture of your pet preferably standing or sitting facing the camera. This is to ensure our Artist can lightly sketch your pet picture to the canvas. If you're not sure your pet pic is ok. Please send it to us and we let you know. Due to time constraints during the session please only one pet per canvas.
2. Does it have to be a cat or a dog?
No any pet is fine.
3. What if I don't have a pet?
Please google a Pet Photo you would like to paint.
4. When do your require the pet photo?
Please send us your pet photo's ASAP. But please no later than the deadline quoted at check out. In order for us to have a sketch of your pet prepared before your class, please ensure you submit your photo via this form at least 7 days prior to class. Our artist will then complete a sketch using
this tutorial as a guide. If no photo is provided you will need to sketch your own pet on the evening.
5. Where do I send my pet pics?
Please submit via
6. What will my sketch look like?
Your sketch will be broken down into large shapes and details will be oversimplified to ensure that you can paint in the Andy Warhol / CMYK style we are advertising. We will not sketch a detailed portrait of your pet, this is both not viable for the class fee we charge nor will it allow you to complete the class in the defined style.
7. What happens if I forget to send my sketch?
You will be provided this cheat sheet and will need to sketch your pet yourself during the event, our classes are timed, unfortunately because of this teachers do not have the time allocated to be able to do this during class for you.
Can people on the NDIS use your service?
Yes! We encourage inclusivity.
If you are self or plan managed you can claim our classes on the NDIS most people opt to use the class innovative community participation, however it varies depending on your needs.
Do you offer NDIS 1x1 classes?
Yes we do, they start at $55 per session and increase in cost depending on the class you chose.
Are you an NDIS Registered provider?
No, we used to be.