Question 1

Do you have terms and conditions assocaited with sales and offers released?

Accepted Answer

Yes, we do, you can find them here:

• Purchases are final - we will not refund for change of mind.
 • Some classes are excluded from sales, we reserve the right to exclude particular classes from a sale - if the code is not accepted, the class has been excluded from the sale.
 • You can not use credit with a sale, a credit requires a manual adjustment on behalf of our staff. Credits do not qualify for use with any sales as sales are an automated process, credits can only be used with full-priced classes.
 • Discounts only apply to website purchases only (the value you paid via the website whilst the promotion was on only).

• For events where you pay a deposit online and pay the remainder in person, the discount applies only to the deposit. 
You can not claim a discount on the value due after the sale has ended. Only payments made via website attract a discount. 
 • Sales do not apply to contractor classes (see the URL of the website you are on for payment gateway if it starts with https://www.sipndipentertainment.com/ then this is a contractor class and the code will not apply. This is because they are not in-house classes and we can therefore not discount them. Note we advertise these classes on all websites for sip n dip, so you must check the URL for the payment gateway (where you book and pay for your ticket) to confirm if it is a contractor class,.
 • Online payments only - you can not claim a discount on the manual payment option. We will issue you invoices after the fact if you use the discount code online to claim the discount.

• Discount codes can not be used for private events - We will issue you invoices after the fact if you use the discount code online to claim the discount. Whilst the website will allow you to enter it.

• Discounts only apply to participating regions - if your code works on the website you are attempting to purchase tickets from, then your region is participating.

• Discounts only apply to only to transactions made on the website during the sale period - we will not backdate a transaction if your browser malfunctions or you are not able to use the code before it expires.

• Discounts only apply to one ticket in your basket unless otherwise advertised.

• Discounts can not be used with any other offers or discounts (i.e. you can not apply more than one discount against any single ticket).

• Discounts will only apply during the specific discount period. We will not backdate a discount if you missed the sale period.

• Discounts will not be applied if you forgot to enter your code

• A processing fee of $10 per ticket will be applied if we agree to make any manual change to your ticket

• We will generally not pre-advertise sales
​

Question 2

Do I include quotation marks or inverted commas in a code?

Accepted Answer

No. However, we will use correct grammar and punctuation when communicating codes to avoid errors. Please refer to the Australian Government's use of quotation marks here.(https://www.stylemanual.gov.au/grammar-punctuation-and-conventions/punctuation/quotation-marks)

Quotation marks are a type of punctuation used to show direct quotes, dialogue, and certain titles or otherwise to set aside words in text.

According to the Australian Government-produced style manual:

'Quotation marks draw attention to words and reference certain kinds of titles'

They have a few important functions in grammar and therefore we use them to illustrate the start and the end of a coupon code to ensure that our clients do not include spaces at either end in error and therefore trigger a code error at check out.

Example:

Suzie finds a sale code on a promotional email it reads as follows:

Sale code: 'Happydays'

In this example the quotation marks are used to show the start and the end of the code, you would enter just the text in bold into the section titled coupon code on our website in order to have the discount applied. We apply this same common sense approach to our communications.

If your code does not work, please email us to find out why, we can not apply a code after the fact as we are charged booking fees and payment gateway fees based on the total amount. Please reach out before the fact if you have an issue.

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