If you are provided a quarantine notice during class and have to leave, you will be provided your materials as a do-it-yourself kit to take home and instructions will be emailed to you within 7 days of the date of your class. Refunds or credits will not apply.

Credits and refunds do not apply.

OLD POLICY PRE 27/07/2022 - If you booked your ticket before this date, this policy will apply

The situation with COVID 19 is developing. From time to time, depending on hotspots in the community and risk of transmission, customers may be advised that they are required to quarantine or isolate without notice. Anyone who has had close contact with a confirmed case of COVID-19 may be directed to quarantine in their home, an alternative quarantine address or in government arranged accommodation.

If you are directed to quarantine, you will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice. If you have been directed to quarantine, you must stay at the address stated on your quarantine direction for 14 days, or the date otherwise specified on the direction. You must proceed directly to your home as quickly as practicable, you can not continue with your class and comply with the direction.

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If you arrive for a class, and are issued with notice before ordering, you will be entitled to a credit

If you arrive for your class, and eat but do not attend the class component - you can be transferred to another date OR you can ask for a DIY pack and take your project kit home with you.

If you have eaten and are half way through your class, you must pack up and head directly home. - You can be transferred to another date to do your project OR you can ask for a DIY pack.

In all cases, you are required to supply your notice.

As soon as you are aware that you have been given a quarantine directive you must tell your teacher and provide as much information about the notice as you have, and provide a phone number before departing. We will then make an announcement to the room advising your fellow artists that you have left, and what the situation is. The artist will call their manager who will phone the venue to confirm, followed by the covid hotline. The class will proceed until we are otherwise advised we are unable to do so.

We are considerate in terms of losses we make if someone is notified halfway through the class. We cover a host of miscellaneous expenses, in addition to admin rebooking. But if you have ordered or eaten the meal, or taken the meal as a doggy bag and you choose to attend a class instead of a DIY pack, when you attend the meal component will be required to be paid again as a second meal will be provided and provision of meals is required by all venues to permit our clients to attend (this is not required for DIY packs as the meal has already happened in that scenario) as we are required to ensure everyone who attends on a given night, pays for a meal.

Current Policy

If you have a cold or flu symptoms or are a close contact and can not attend your class please refer to the no-show policy for more information. The no show policy will apply in full unless you have purchased ticket protection at the time of your purchase.

Updated policy 27/06/2022 - Applies to tickets purchased from this date.

If you have a cold or flu symptoms or are a close contact and can not attend your class you will be provided your materials as a do-it-yourself kit to take home and instructions will be emailed to you within 7 days of the date of your class. Credits and refunds do not apply.

Updated Policy 23/01 - Applies to tickets purchased from this date.

In addition to the above, as the situation has changed, we have also made the below provisions, customers can choose which they wish to apply to their situation (the above or the below)

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If you are unable to attend your class because you have COVID 19 (or are a close contact of someone with COVID 19) but can not produce an isolation notice (by way of PCR testing or by self-reporting a positive RAT test) and can not attend your class, please contact the owner of the region for which you hold your ticket. Their contact details can be located here. They will place your class materials to the side and you can book into a future class to complete the classwork you paid for (this will not result in credit under 48 hours, you will complete the class you paid for as the materials will have been pre-purchased for you).

Original Policy 01/05/2020 - Applies to tickets purchased from this date.

If customers have cold and flu symptoms that didn't exist prior to the 48-hour notice period (ie. they started getting sick within the notice period and couldn't give notice), they must not attend class. To get a transfer of ticket to another class customers MUST visit a doctor the same day to present with their symptoms in order to claim that transfer. If they present to a doctor with symptoms, they will test for COVID and require them to isolate. A copy of this isolation notice will be required to transfer the ticket or it will remain forfeited and be ineligible to transfer. Refunds do not apply.

The isolation notice will show the date and time customers were tested and verify they have let us know as soon as they could. Unfortunately, people have taken advantage of the government directive not to attend events and are using it as a way to circumnavigate the refund policy and so this policy applies to all tickets purchased.

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Current policy - Updated 02/09/2024 - Applies to all tickets purchased from this date.

Please refer to the no-show policy for more information. The no show policy will apply in full unless you have purchased ticket protection at the time of your purchase.

Previous policy 27/06/2022 - Applies to tickets purchased from this date.

If you would prefer not to attend your class you will be provided your materials as a do-it-yourself kit to take home and instructions will be emailed to you within 7 days of the date of your class. Credits and refunds do not apply.

Previous policy - From 01/05/2020

We recognise that some customers may be uncomfortable returning to class after a lockdown situation and/or if covid is present in the community, this may be for a variety of reasons from fear for their own health and safety to an objection to wearing PPE equipment required to attend. In all cases, customers reserve the right to attend or not to attend.

For customers who decide not to attend, an 48 hour notice period is required (or the ticket will be forfeit) and credits will be offered. Refunds will not be offered for customers who object to complying and wish not to attend as a result. If you no longer wish to attend an event due to concerns about COVID-19, this is treated under consumer law as a 'change of mind' please refer to the ACCC website for more information.

Current policy 27/06/2022 - Applies to tickets purchased from this date.

We do not own the venues we function in, therefore we do not get a choice as to whom we admit into them. Our policy is one of nil discrimination having been subjected to vaccine mandates that both destroyed our business, but also prohibited some of us from doing our jobs. If you can not attend your class because of a vaccine mandate in place, you will be provided your materials as a do-it-yourself kit to take home and instructions will be emailed to you within 7 days of the date of your class. Credits and refunds do not apply as we both did not introduce or agree with the policy, or play any part it its implications.

Previous Policy

Sip 'n' Dip Australia is Pro-Choice, we have two art studios, one located in Goodna and one located in Northlakes for which we own the lease and welcome all. We will not ask for your personal health records.

We operate out of a variety of venues that we do not own all over south east queensland. If you would like to know their entry requirements please contact the venue direct as we too are required to adhere to these entry requirements for our staff.

We have not mandated vaccines for our staff, we have moved unvaxed staff's shifts to venues that we know are pro-choice to ensure they are not required to disclose their private health records to anyone or get the vaccine in order to work for us.

Regarding the mandate generally, we have always been required to follow every and all directives issued from the government therefore our policy remains firm and without change in view of the requirement announced 9/11/2021.

We still require 48 hours notice if you cannot attend your class for any reason, this includes your personal vaccination status if the class you have booked into, requires a vaccine for entry. If you have booked for a class and can no longer attend, if you would like a credit, you must let us know within 48 hours that you can no longer attend - unless you are showing cold or flu symptoms (see above).

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Customers must check with the venue to confirm their application of the mandate, if the venue refuses you access based on any rulings associated with your immunisation status, we will not refund your ticket. If you provide us 48 hours notice, we will offer you a credit.

As covid is present in the community from time to time, we may find that we are left without staff. Whilst this happens very rarely (in fact it hasn't happened yet) we provide a policy to cover the event should it happen.

If we cancel an event due to covid related staff shortages, we will rebook the event for 4 - 6 weeks time to allow customers time to be able to attend.

The ACCC expects that you will receive a refund or other remedy, such as a credit note or voucher, in most circumstances if you can not attend the rebooked date.

We comply with this directive by offering to reschedule the event in the first instance, and by offering a credit note if you are unable to attend that replacement date.

Sip 'n' Dip reserves the right to apply the requirement for PPE equipment as a mandatory requirement of attendance. If customers can not comply for a health reason we will review on a case by case basis and agree to comply based on the government's policy.

Customers can opt for a credit if they prefer not to attend as an objection to complying with this policy provided 48 hours notice is givem. Refunds will not be offered for customers who object to complying and wish not to attend as a result.

Current policy 27/06/2022 - Applies to tickets purchased from this date.

If you can not attend your class because you are in a partial lockdown and can not leave the area, you will be provided an option to complete your class in an upcoming class (the mterials and project you signed up for) or your materials can be provided as a do-it-yourself kit to take home and instructions will be emailed to you within 7 days of the date of your class. Credits and refunds do not apply.

Previous policy

In the event that a lockdown is lifted and the Sip 'n' Dip event can proceed, but customers are located in an area that remains in lockdown (and are therefore restricted from traveling) our no-show policy applies.

Note that we make provisions under the policy and ensure effect customers are issued a full credit that can be used at any class in the region it was purchased rather than losing their ticket. But have added this clarification on this page, in addition to where it is listed on the general policies to make it easier to find.

NEW POLICY 26/06/2022

In the event that we undertake a lockdown, we will postpone events. Once the lockdown has lifted we will initiate the new dates for these events and contact you via email to confirm when it will be, you will be offered to attend the scheduled date, and in some cases, you will be offered additional dates if they are available.

In the event that you can not attend the new date, you will be offered a credit or a do-it-yourself kit will be made available for collection from the venue you were due to attend.

Credits and refunds do not apply. Lockdowns are mandated by the federal and/or state goverment and beyond our rhelm of responsibility and/or control.

If lockdowns extend past 4 weeks we will convert the class to a zoom session and provide your packs for collection from your local venue, your meal component will still be payable and your meal can be paid for and collected from the venue at the time you collect your packs.

OLD POLICY - Prior to 26/06/2022

If we are required to lockdown for a lockdown event, tickets will be postponed for the projected duration of the lockdown. After the lockdown has been finalised and restrictions are lifted we will resume rebooking classes.

The ACCC expects that you will receive a refund or other remedy, such as a credit note or voucher, in most circumstances.

We comply with this directive by offering to reschedule the event. If you can not attend and offering for you to compelte the prokect you paid for in an upcoming class if you are unable to attend if the lockdown exceeds 8 days an option for the conversation of the event to digital.

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Lockdown Events 1-8 days

This policy confirms we will reschedule classes for the same day & time on a date approx 4-6 weeks after the postponed event allowing clients ample time to make arrangements to attend. Refunds will not be offered if you can not attend the new date. If customers are unable to attend a credit with a 12-month expiry will be offered which can be used in the region it was purchased.

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Lockdown Events 9 days onwards

If lockdown events exceed 8 days we will proceed to offer classes digitally via 'Zoom Meetings' week by week as lockdown progresses until we are able to recommence trade physically (this include post lockdown restrictions to class sizes resulting in our inability to legally hold the event). Packs will be available for collection from your nearest Sip 'n' Dip Cafe/Restaurant/Tavern venue.

Lockdowns that exceed 6 months If a lockdown event exceeds 6 months, blanket refunds will apply week by week as the lockdown progresses until it is lifted.

Restrictions & Collection Points

Classes include dinner and a drink, therefore our collection points are in most circumstances able to trade for pick up during lockdown as they are considered essential. If however customers are restricted from travel (can not legally collect their meal & class pack from their sip 'n' dip venue) they will be offered a credit which can be used in the region it was purchased. Refunds do not apply.

​In the event of a lockdown Sip 'n' Dip will follow the below protocol across all regions: a blog post will be posted to track the below steps:

Review communications provided by the state and federal government and comply with the required actions.

• Select the events we are required to postpone.

• Contact our venues to advise our position, and provide advice as to which actions we are required to take to comply with said required actions.

• Contact our artists to ensure their welfare, safety, and provide advice on any shift cancellations.

• Contact our studios and advise closure requirements and additional safety requirements.

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Based on these actions we will follow the below process in order:​

• Post on Facebook acknowledging the lockdown and providing confirmation that advice will be forthcoming. Then pin this post to the top of the page, share to each of our creatives groups and repeat.

• Add an automatic responder to the Facebook messager reflecting this message.

• Add a pop up to the website reflecting this message.

• Message all attendees via email to let them know their classes have been postponed with advice for when our next contact will be with them.

• Change the title of events that have been postponed on both the website and on Facebook.​

• Once this sequence has been followed we will wait for advice from the local, state, and federal government as to the appropriate next step.

Once restrictions are eased we will follow the below protocol:​

• Contact all our artists to check their comfort in teaching and confirm shifts.

• Contact our venues to confirm their ability to host planned classes under any existing restrictions.

• Contact ticket holders via email for any events in the next 7 days and email them to confirm their classes will proceed.Update the Facebook post, website pop up and autoresponder to include the new information.

• Proceed to reschedule postponed events for 4 - 6 weeks' time.Proceed to watch information advice from the local, state, and federal government as to the appropriate next step and action/repeat the protocol as required.

Current policy - Updated 02/09/2024 - Applies to all tickets purchased from this date.

Please refer to the no-show policy for more information. The no show policy will apply in full unless you have purchased ticket protection at the time of your purchase.

Current policy 27/06/2022 - Applies to tickets purchased from this date.

If you have a cold or flu symptoms or are a close contact, or have a confirmed case of COVID and can not attend your class you will be provided your materials as a do-it-yourself kit to take home and instructions will be emailed to you within 7 days of the date of your class. Credits and refunds do not apply.

Old Policy

If you have covid and let us know we will offer you one of three options for your ticket only (one ticket from your booking):

- a DIY class pack with written instructions using the materials we purchased for you

- a credit to use at a later date

- we will keep your materials to the side and you can book back in at a later date to complete your piece

The option we offer you will be based on our position and how much notice you have provided, if we have already spent the money on your class supplies, and if the class was sold out. You will not get to choose which, the manager will let you know which is available for you.

In all cases there is a $10 fee applies per ticket (to cover preparation and postage for the DIY pack, and to cover admin for the other two options).

All members who pull out citing covid within 48 hours of the event must provide a registered PCR test report (a photo of the test is not permissible) in order to claim one of the options above. You will not be given a credit for anyone who was attending with you and doesn't have covid but doesn't want to attend.

Each registered notice from the government recording a positive case of covid must show the name of the person and that name will be matched with the booking and one ticket removed per notice.

Current policy - Updated 02/09/2024 - Applies to all tickets purchased from this date.

Please refer to the no-show policy for more information. The no show policy will apply in full unless you have purchased ticket protection at the time of your purchase.

Current policy 27/06/2022 - Applies to tickets purchased from this date.

If you have a cold or flu symptoms, or have covid, or are a close contact and can not attend your class you will be provided your materials as a do-it-yourself kit to take home and instructions will be emailed to you within 7 days of the date of your class. This applies also if you are part of a group booking. Credits and refunds do not apply.

Old Policy

No, only those who can produce a registered notice from the government can claim a credit. If you have covid and have registered your positive PCR or RAT test and are isolating and so have a letter confirming you are indeed required to isolate, you will receive a credit.

Only guests who can provide this notice in writing prior to the event can claim a credit, no-showing for the event will result in forfeiting your ticket.

Photos of a PCR test will not qualify for a credit.

We can however convert your booking to a virtual class if you have a private booking with us.