PLEASE FIND A LIST OF OUR TICKET SALES TERMS AND CONDITIONS, THIS IS THE MOST CURRENT VERSION AND REPLACES ANY AND ALL PREVIOUS VERSIONS.

Please refer also to our frequently asked questions for more information.

INTELLECTUAL PROPERTY

Classes are intended for personal use only. Sip 'n' Dip Australia Pty Ltd owns the rights and intellectual property to any and all classes delivered throughout our network of providers. Any reproduction of our classwork in any form for monetary benefit is a breach of our copyright and action will be taken to recuperate monies owed from revenue created from this Intelectual Property.

Clients are warmly welcome to use the skills they learn in class in any form they choose, however those who chose to replicate our classes or that we can reasonably prove are using our step by step instructions, class plans or materials (including the use of images taken during classes to advertise competitor offerings) will be persecuted. 

See our full policy here.

CLASS TRANSFERS

Class transfers can be initiated up to 48 hours before the event if you are unable to attend an event. A $10 admin fee applies to process the rebooking for you. We can transfer tickets between every region except Brisbane South. Brisbane South is independently owned and tickets can not be transferred into our out of that region due to tax obligations. All other regions, tickets can be transferred between them. Less than 48 hours notice will result in you forfeiting your ticket if you can not attend (see class refunds for more information).

CLASS REFUNDS

We do understand that things come up in life, but as a business, we have to consider the costs involved in reserving and holding seats for people who don't show up to our classes.

 

When tickets are booked (ours are almost always fully booked) others miss out on the seat. We have to purchase class supplies a couple of weeks in advance in preparation for your class so by the time your class arrives we have already spent the cash allocated for your ticket on the supplies needed to teach your class. For those classes that require pre-work, we will have paid an artist to complete it (for example paint my pet and the requirement to pre sketch canvases). The holding of your seat means we also lose out on trying to fill it again.

This becomes particularly expensive as it happens regularly enough that we now need a policy for it.

 

Instead for those who are kind enough to let us know 48 hours in advance, we gladly offer the option of credit transfers please email us at hello@sipndip.com.au to rebook. You can use that credit for any time in the next 12 months and transfer to any class, a $10 admin fee applies to process the rebooking for you.

Group bookings may be cancelled or rebooked up to 1 week before the scheduled session, otherwise, each seat will incur a $25 cancellation/rebooking fee. The same time requirements apply for no shows in private events as they do for our general events.

All No Shows are charged the full amount without a refund. This is not negotiable and includes calling in sick.

Change of circumstances - we will not refund for the customer's change of personal circumstances. If you provide us 48 hours' notice we will offer a credit.

The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fee for such events are legal and can be applied. Please see here for more information.

LATE ARRIVALS

Please be advised you are obligated to arrive at the designated times listed on your ticket. Our classes are carefully timed, this includes the venue's staffing to accommodate meals and our timing for delivering the class. If you arrive late and miss the meal portion of the evening you forfeit your meal and will not be compensated for it. The class can not be held up for one person as it causes complaints. This means you will not be provided with the meal and you will not be refunded for your meal - but you can attend the art class portion of the evening.

COLD & FLU SYMPTOMS

Please note COVID class refund/transfer policies do apply in certain circumstances beyond the above.
 

That is to say that the policy applies above to the letter - but in addition to the above if you cold and flu symptoms that didn't exist prior to the 48 hour notice period (ie. you started getting sick within the notice period and so couldn't give notice), you must not attend class. To get a transfer of ticket to another class you must visit a doctor the same day to present with your symptoms in order to claim that transfer. If you present to a doctor with symptoms, they will test for COVID and require you to isolate.

 

A copy of your isolation notice will be required to transfer your ticket or it will remain forfeited and be ineligible to transfer. Refunds do not apply.

 

Your isolation notice will show the date and time you were tested and verify you have let us know as soon as you could. Unfortunately, people have taken advantage of the government directive not to attend events and are using it as a way to circumnavigate the refund policy and so this policy applies to all tickets purchased.

 

If you are unsure of what constitutes cold or flu symptoms please visit Queensland Health for more information here.
 

PANDEMIC, EPIDEMIC, FLOOD, FIRE, RIOTS AND ALL OTHER SOCIETY LOCKDOWN EVENTS

If we are required to lockdown for any reason, our lockdown policy comes into place. This policy has been put in place to protect us and our clients and ensure the continuality of business.

This policy should be applied in conjunction with our refund/transfer policy. The refund/transfer policy applies to the letter in the first instance - but in addition to that policy - this policy comes into place when a society lockdown is required at any level.

This policy applies to private events and planned public events and can be located here.

BAD WEATHER

If we have to cancel an event due to weather we will let you know via email ASAP after we make the call.

 

Please check your spam folder in case you miss the notification.

 

For outdoor events cancelled, we will attempt to book a replacement date then email you to let you know the new date has been booked, this can take up to 7 days to arrange as we need to coordinate with venues, speakers, teachers and caterers. If you can not make that date, we will offer a credit transfer to any class of your choosing. We do not refund for bad weather.

If we are required to pay a non-refundable fee to the venue a fee, for example, to cover catering, this portion of the ticket is non-refundable and will not be transferred. Customers can, however, take it up directly with the venue if they feel it should be refunded.

EVENTS POSTPONED OR CANCELLED BY US

If. we are required to postpone an event we will offer a new date along with additional options (further dates you can attend) if you are unable to make the date of the new class you agree to a credit. We will not issue refunds as we purchase supplies well in advance of the classes.

PRIVATE EVENTS BYO OR LICENCED VENUES

In addition to the details provided above please find this to be further clarification on private events and licencing. For events held in our studio or a BYO venue, you can bring your own wine. For events held in a licenced venue where wine is included in your ticket it is illegal to consume BYO wine. You can identify if your venue is licenced by the inclusion of wine in your ticket. If we are including wine, your venue is licenced and you can not BYO.

STORE REFUNDS

Generally speaking, we do not offer refunds.

 

We will gladly replace any item damaged in transit to you, but we do not offer refunds for change of mind. 

All sales are final.

PHOTOGRAPHY

We take images during our classes to advertise our events and promote them. Our teachers will always ask the class before taking images and will respect the decision of the attendee to be included or excluded from these images.

These images remain the property of Sip 'n' Dip Australia Pty Ltd and we use them on social media, print material and a variety of customer touchpoints. Images taken in our classes by students are welcome to be shared. We remind clients that these images depict our intellectual property and ask that they not be used in advertising for competitors.

VERSION CONTROL

The below shows additional text has been added to the policies and at what date they were added.

UPDATE: 13/01/2021 - Addition to policy "Refund Policy"

The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fees for such events are legal and can be applied. Please see here for more information.

UPDATE: 13/01/2021 - Addition to the policy 'Colds and Flu's"

If you are unsure of what constitutes cold or flu symptoms please visit Queensland Health for more information here​.

UPDATE: 23/01/2021 - Addition to the policy 'Private Events And BYO Venues'

You can identify if your venue is licenced by the inclusion of wine in your ticket. If we are including wine, your venue is licenced and you can not BYO.

UPDATE: 08/02/2021 - "Credit Transfers"

Class transfers can be initiated up to 48 hours before the event if you are unable to attend an event. A $10 admin fee applies to process the rebooking for you. We can transfer tickets between every region except Brisbane South. Brisbane South is independently owned and tickets can not be transferred into our out of that region due to tax obligations. All other regions, tickets can be transferred between them. Less than 48 hours notice will result in you forfeiting your ticket if you can not attend (see class refunds for more information).

DATE: 28/03/2021 - "Late arrivals"

Please be advised you are obligated to arrive at the designated times listed on your ticket. Our classes are carefully timed, this includes the venue's staffing to accommodate meals and our timing for delivering the class. If you arrive late and miss the meal portion of the evening you forfeit your meal and will not be compensated for it. The class can not be held up for one person as it causes complaints. This means you will not be provided with the meal but can attend the art class portion fo the evening.

 
 
 
 
 
 
 

RESIN 

WE ARE COVERED

EMPLOYSURE PROTECT

EMPLOYSURE

OH&S and HR Services

 ABN 1 130 820 727

AFSL 338156

Phone:  1300 651 415

Policy Commencement Date: 25 Feb 2021

Policy Type: Employment Relations and Health and Safety Statutory Liability

Regis Mutual Management Pty Ltd

OUR CUSTOMERS ARE COVERED

PUBLIC LIABILITY & PRODUCT LIABILITY

BIZCOVER

 ABN 78 090 584 473

AFSL 241436

Phone: 1300 249 268

Policy Commencement Date: 02 Feb 2021

Policy Type: Public & Products Liability 

Public Liability Limit: 20 Million

Policy Number: BIZ065011BUS

UnderWriter:  The Hollard Insurance Company Pty Ltd

Certificate of Currency: Here

OUR STAFF ARE COVERED

WORKERS ACCIDENTAL INSURANCE

WORKCOVER

 ABN 40 577 162 756

Phone: 1300 362 128

Policy Commencement Date: 01 July 2020

Policy Type: Accidental Insurance

Policy Number:  WSB200296613

Industry Classification:  Arts Education - 821204

Certificate of Currency: Here

DISCLOSURE - RESIN

WORKING WITH RESIN

You will find attached to every event a link to a full and comprehensive resin disclosure including PPE. 

 

You can also locate it here - ventilation risk assessments are included on this page.

Please read this carefully to ensure you make an informed decision about working with resin

Art Resin (Just Resin) SDS

Safety Data Sheet Part A

Safety Data Sheet Part B

Sip 'n' Dip - PPE Risk Assessments

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