PLEASE FIND A LIST OF OUR TICKET SALES TERMS AND CONDITIONS, THIS IS THE MOST CURRENT VERSION AND REPLACES ANY AND ALL PREVIOUS VERSIONS.

Terms and Conditions of Ticket Sales

Refunds

Class photo's and photos taken while the class is in session


We take images during our classes to advertise our events and promote them. Our teachers will always respect the decision of the attendee to be included or excluded from these images. They need simply mention it to their teacher. These images remain the property of Sip 'n' Dip Australia Pty Ltd and we use them on social media, print material and a variety of customer touchpoints. Images taken in our classes by students are welcome to be shared. We remind clients that these images depict our intellectual property and ask that they not be used in advertising for competitors.




Private Events - are they BYO or Licenced?


For events held in our studio or a BYO venue, you can bring your own wine. For events held in a licenced venue where wine is included in your ticket it is illegal to consume BYO wine. You can identify if your venue is licenced by the inclusion of wine in your ticket. If we are including wine, your venue is licenced and you can not BYO.




Store Refunds


Generally speaking, we do not offer refunds. We will gladly replace any item damaged in transit to you, but we do not offer refunds for change of mind. All sales are final.




Events postponed or Cancelled by us


If we are required to postpone an event we will offer a new date along with additional options (further dates you can attend) if you are unable to make the date of the new class you agree to a credit. We will not issue refunds as we purchase supplies well in advance of the classes. If your event is postponed due to COVID or WET weather please refer to that policy. ​​




Events get moved


If we are required to relocate an event, we will ensure that the venue is within a 15-minute drive of the original event based on Google Maps (suburb pin to suburb pin). The menu may be altered but we will ensure you are provided with the same value or higher at the same time or similar to the original.




Pandemics, Epidemics, Floods, Fire, Riots, and all other Society Lockdown


If we are required to lockdown for any reason, our lockdown policy comes into place. This policy has been put in place to protect us and our clients and ensure the continuality of business. This policy should be applied in conjunction with our refund/transfer policy. The refund/transfer policy applies to the letter in the first instance - but in addition to that policy - this policy comes into place when a society lockdown is required at any level. This policy applies to private events and planned public events and can be located here.




Bad Weather and Resulting Postponed Events


If we have to cancel an event due to weather we will let you know via email ASAP after we make the call. Please check your spam folder in case you miss the notification. For outdoor events cancelled, we will attempt to book a replacement date then email you to let you know the new date has been booked, this can take up to 7 days to arrange as we need to coordinate with venues, speakers, teachers and caterers. If you can not make that date, we will offer a credit transfer to any class of your choosing. We do not refund for bad weather. If we are required to pay a non-refundable fee to the venue a fee, for example, to cover catering, this portion of the ticket is non-refundable and will not be transferred. Customers can, however, take it up directly with the venue if they feel it should be refunded.




Cold and Flu Symptoms


Please note COVID class refund/transfer policies do apply in certain circumstances beyond the above.
That is to say that the policy applies above to the letter - but in addition to the above if you cold and flu symptoms that didn't exist prior to the 48 hour notice period (ie. you started getting sick within the notice period and so couldn't give notice), you must not attend class. To get a transfer of ticket to another class you must visit a doctor the same day to present with your symptoms in order to claim that transfer. If you present to a doctor with symptoms, they will test for COVID and require you to isolate. A copy of your isolation notice will be required to transfer your ticket or it will remain forfeited and be ineligible to transfer. Refunds do not apply. Your isolation notice will show the date and time you were tested and verify you have let us know as soon as you could. Unfortunately, people have taken advantage of the government directive not to attend events and are using it as a way to circumnavigate the refund policy and so this policy applies to all tickets purchased. If you are unsure of what constitutes cold or flu symptoms please visit Queensland Health for more information here.




Late Arrivals to Workshops


Please be advised you are obligated to arrive at the designated times listed on your ticket. Our classes are carefully timed, this includes the venue's staffing to accommodate meals and our timing for delivering the class. If you arrive late and miss the meal portion of the evening you forfeit your meal and will not be compensated for it. The class can not be held up for one person as it causes complaints. This means you will not be provided with the meal and you will not be refunded for your meal - but you can attend the art class portion of the evening.




No Shows


All No Shows are charged the full amount without a refund. This is not negotiable and includes calling in sick within 48 hours of the event. Note that if you are in an area that is locked down and cant attend your class, you are entitled to a credit, refunds do not apply.




Change of mind / class transfer


The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fee for such events are legal and can be applied. If you would like to transfer classes you can do this for $10. You can not transfer between regions due to tax reporting obligations between licencees. Please see here for more information.




Class Transfers


We can only transfer classes between classes that are in their region. This is due to tax reporting processes between licencees and administration time. If you purchase your ticket in Brisbane South Region, you will be able to transfer to any class in Brisbane South, if you purchased your ticket in Ipswich region you can transfer to another class in Ipswich, but you can not transfer between Ipswich and Brisbane South (or any other region). Class transfers can be initiated up to 48 hours before the event if you are unable to attend an event. A $10 admin fee applies to process the rebooking for you. Less than 48 hours notice will result in you forfeiting your ticket if you can not attend (see class refunds for more information).




Class Refunds


We do understand that things come up in life, but as a business, we have to consider the costs involved in reserving and holding seats for people who don't show up to our classes. When tickets are booked (ours are almost always fully booked) others miss out on the seat. We have to purchase class supplies a couple of weeks in advance in preparation for your class so by the time your class arrives we have already spent the cash allocated for your ticket on the supplies needed to teach your class. For those classes that require pre-work, we will have paid an artist to complete it (for example paint my pet and the requirement to pre sketch canvases). The holding of your seat means we also lose out on trying to fill it again. This becomes particularly expensive as it happens regularly enough that we now need a policy for it. Instead for those who are kind enough to let us know 48 hours in advance, we gladly offer the option of credit transfers please email us at hello@sipndip.com.au to rebook. You can use that credit for any time in the next 12 months and transfer to any class, a $10 admin fee applies to process the rebooking for you. Group bookings may be cancelled or rebooked up to 1 week before the scheduled session, otherwise, each seat will incur a $25 cancellation/rebooking fee. The same time requirements apply for no shows in private events as they do for our general events. All No Shows are charged the full amount without a refund. This is not negotiable and includes calling in sick. Change of circumstances - we will not refund for the customer's change of personal circumstances. If you provide us 48 hours' notice we will offer a credit. The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fee for such events are legal and can be applied. Please see here for more information.




Changes of client circumstances


Change of circumstances - we will not refund for the customer's change of personal circumstances. If you provide us 48 hours' notice we will offer a credit.




Group Booking Cancellation


There are two ways to pay for your event - as a group (where one person is issued an invoice for 50% up front and 50% 2 weeks before the event) OR separately (where an event is set up and guests pay for their own tickets. Standard Terms & Conditions apply with the additional terms and conditions applicable for group bookings For events where you pay a deposit If you have paid a deposit and you cancel, the deposit is non-refundable. If you provide us with 2 weeks notice, we will issue a credit. For events where guests purchase their own tickets: Request to cancel Group bookings may be canceled up to 2 weeks from the event, fees paid will be issued as a credit, we will not refund for cancellations. Penalty for late cancellations Cancellation inside of the two weeks will result in 50% of the fee's paid being retained to cover the cost of the stock purchased and is non-refundable - a credit will be issued for the remaining 50% For all group events: Failure to meet 10 If you book a private event but are unable to meet 10 seats, the person who booked the event is responsible for the cost of the remaining seats if the event goes ahead. Change of mind If a guest book's in but can no longer make it to the event, provided 48 hours notice is provided we will issue a credit. We will not refund. No Shows If a guest book's in but can no longer attend within 48 hours notice, they will forfeit their ticket. A refund will not apply.




Group Booking - Failure to meet minimum of 10


If you book a private event, you are required to pay for 10 seats. If you are unable to meet the minimum of 10 people, you as the person who booked the event, are required to pay for the remaining seats regardless. We will not cancel the event and refund tickets, this is consiodered a change of mind under the ACCC, if the event is cancelled outside of 2 weeks notice we are happy to hold your tickets in credit to use at any event in the region your party was booked or transfer the date of the private event to another date. Please read carefully group booking cancellation policy.




Intellectual Property


Classes are intended for personal use only. Sip 'n' Dip Australia Pty Ltd owns the rights and intellectual property to any and all classes delivered throughout our network of providers. Any reproduction of our classwork in any form for monetary benefit is a breach of our copyright and action will be taken to recuperate monies owed from revenue created from this Intelectual Property. Clients are warmly welcome to use the skills they learn in class in any form they choose, however those who chose to replicate our classes or that we can reasonably prove are using our step by step instructions, class plans or materials (including the use of images taken during classes to advertise competitor offerings) will be persecuted. See our full policy here.




Stock Shortages / When our stock orders are postoned


We order stock prior to listing classes. We order through major brands in bulk.Very occasionally our orders are cancelled, postponed or substituted. While it happens very infrequently, and generally in relation to COVID processing of incoming orders through IKEA, we are required to postpone a class or seek a substitute that looks the same or similar with the same functionality.

In the event that we are unable to obtain the volume we require to run the class, we will postpone the class until after the date that our order is to be delivered.

If this is the case, as soon as we are notified, we will contact you in writing via email to let you know it is the case and to provide you with the alternate date.

If you are unable to attend the date, we will offer you a credit in full without expiry that can be used at any classes in your local region or regions with the same Sip 'n' Dip Licence owner.
We appologise for any inconviniance caused.




Bringing kids & babies to classes


Here at Sip ’n’ Dip our events are inclusive but as a business we are also responsible for the safety of our clients. We don’t allow infants and toddlers to attend classes if their caregiver is attending (unless it is a specifically advertised mum’s and bub's event OR a kids event). Children and Teens are welcome at our evening classes if they are paid ticket holders. There are reasonable reasons why we don’t invite infants and toddlers (of children/teens which are not paid ticket holders) to our evening events. These are not because we are not inclusive - but because we care about the safety of our patrons and have a duty of care. The biggest contributing factor is that the majority of events use resin or alcohol ink, resin and alcohol ink is not safe around infants or young children. For more information on resin please read our resin disclosure statement that outlines in detail information about the risks associated with its use, and appropriate PPE. We have completed a Risk Assessment for each scenario and in all cases it has been deemed too much of a risk for children, if we proceed we risk fines. Beyond this, our classes are timed and structured, on the few occasions where patrons have ignored our policy and proceeded to bring their infants they have been unable to complete their work in the time required by the chemicals and ruined their work. This is disappointing for all involved and unavoidable as caregivers need to respond to the needs of their infant/child. Beyond this we have also had teachers need to step in and child mind while teaching classes because its simply not safe for mothers to be tending to their babies (which inevitably happens) with gloves covered in resin. In addition to this, venues are presently capped and they are required to adhere to COVID spacing requirements - which restricts full ticket sales. Whilst this is not a key driving factor because we allow carers to attend with their NDIS participants which also contributes to our Covid numbers, but it is something to be aware of. We run very low cost art class evenings and rely on numbers to make them profitable. If we have 3-4 mums in attendance with their kids, the classes become unviable to run. Comparably we usually get 1 or 2 NDIS participants in any class. Note that we allow children if they are paid ticket holders. We introduced this policy off the back complaints that came after the majority of classes where kids attended (note this was pre Covid). After dealing with complaints each week due to the disruption caused to other participants, we introduced this policy. If a child is a paid ticket holder, they have the right to be there and attend the class. Beyond this, if they are a paid ticket holder, the parent is also required to read and agree to our resin disclosure statement which outlines that they are required to supervise their child while using resin, read the disclosure and make an informed decision as to the suitability of the project and use of chemicals by their children. We also run mums and bubs classes at our studio to encourage positive mental health and provide a space for mothers to attend our classes and be able to bring their child/children. We hope that our customers understand that our decision is not driven by a lack of inclusivity, but common sense, personal responsibility and duty of care for our clients and above all their safety.





VERSION CONTROL

The below shows additional text has been added to the policies and at what date they were added.

UPDATE: 13/01/2021 - Addition to policy "Refund Policy"

The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fees for such events are legal and can be applied. Please see here for more information.

UPDATE: 13/01/2021 - Addition to the policy 'Colds and Flu's"

If you are unsure of what constitutes cold or flu symptoms please visit Queensland Health for more information here​.

UPDATE: 23/01/2021 - Addition to the policy 'Private Events And BYO Venues'

You can identify if your venue is licenced by the inclusion of wine in your ticket. If we are including wine, your venue is licenced and you can not BYO.

UPDATE: 08/02/2021 - "Credit Transfers"

Class transfers can be initiated up to 48 hours before the event if you are unable to attend an event. A $10 admin fee applies to process the rebooking for you. We can transfer tickets between every region except Brisbane South. Brisbane South is independently owned and tickets can not be transferred into our out of that region due to tax obligations. All other regions, tickets can be transferred between them. Less than 48 hours notice will result in you forfeiting your ticket if you can not attend (see class refunds for more information).

DATE: 28/03/2021 - "Late arrivals"

Please be advised you are obligated to arrive at the designated times listed on your ticket. Our classes are carefully timed, this includes the venue's staffing to accommodate meals and our timing for delivering the class. If you arrive late and miss the meal portion of the evening you forfeit your meal and will not be compensated for it. The class can not be held up for one person as it causes complaints. This means you will not be provided with the meal but can attend the art class portion fo the evening.

DATE: 08/07/2021 - "Clarification on Infants and kids in classes' - We have duplicated information from our kid's policy and added it to our general policy to make it easier to find. Note this information was present on our policy since commencement, we have simply copy and pasted it and added it into its own heading on our terms and conditions page.

DATE: 08/07/2021 - "Clarification on partial lockdowns' We have duplicated information from our no-show policy and added it to our lockdown policy to make it easier to find. Note this information was present on our policy since commencement, we have simply copy and pasted it and added it to the lockdown page.