PLEASE FIND A LIST OF OUR TICKET SALES TERMS AND CONDITIONS, THIS IS THE MOST CURRENT VERSION AND REPLACES ANY AND ALL PREVIOUS VERSIONS.
Update - Refer Version Control
Event terms and conditions:
These Event Terms (Terms) govern your purchase of tickets for, and attendance at events held by Sip 'n' Dip (Event/s). It is your responsibility to review these Terms prior to the purchase of tickets. By purchasing tickets you agree to be bound by these Terms. We reserve the right to amend these Terms at any time but in line with consumer law and will provide the most recent version on our website.
Throughout these Terms, the terms “Sip 'n' Dip”, “we”, “us” and “our” refer to Sip 'n' Dip and its associated entities, and “you” refers to the individual or business purchasing tickets or attending Events.
All ticket sales and table bookings are final. No exchange, credit or refund will be given except in the case of certain cancelled or rescheduled Events
These Terms shall in respects be governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts in Queensland to determine any matter or dispute which arises under these Terms. If any provision of these Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.
The below shows additional text has been added to the policies and at what date they were added.
UPDATE: 04/09/2023 - Created a section to elaborate on ticket protection FAQ's
A list of frequently asked questions associated with the ticket protection policy was added to the terms and conditions to make it easier to find in one location.
UPDATE: 02/09/2023 - Added further clarification on ticket protection
We added clarification around a service fee called ticket protection which has been listed with associated terms and conditions on the applicable tickets since late 2022.
UPDATE 01/01/2022 - Updates to old policies
Individual policies will now be published on the policy showing the date of change and the previous policy to allow customers to see which applies to their purchase date, new policies will be listed here.
UPDATE: 13/01/2021 - Addition to policy "Refund Policy"
The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fees for such events are legal and can be applied. Please see here for more information.
UPDATE: 13/01/2021 - Addition to the policy 'Colds and Flu's"
If you are unsure of what constitutes cold or flu symptoms please visit Queensland Health for more information here.
UPDATE: 23/01/2021 - Addition to the policy 'Private Events And BYO Venues'
You can identify if your venue is licenced by the inclusion of wine in your ticket. If we are including wine, your venue is licenced and you can not BYO.
UPDATE: 08/02/2021 - "Credit Transfers"
Class transfers can be initiated up to 48 hours before the event if you are unable to attend an event. A $10 admin fee applies to process the rebooking for you. We can transfer tickets between every region except Brisbane South. Brisbane South is independently owned and tickets can not be transferred into our out of that region due to tax obligations. All other regions, tickets can be transferred between them. Less than 48 hours notice will result in you forfeiting your ticket if you can not attend (see class refunds for more information).
DATE: 28/03/2021 - "Late arrivals"
Please be advised you are obligated to arrive at the designated times listed on your ticket. Our classes are carefully timed, this includes the venue's staffing to accommodate meals and our timing for delivering the class. If you arrive late and miss the meal portion of the evening you forfeit your meal and will not be compensated for it. The class can not be held up for one person as it causes complaints. This means you will not be provided with the meal but can attend the art class portion fo the evening.
DATE: 08/07/2021 - "Clarification on Infants and kids in classes' - We have duplicated information from our kid's policy and added it to our general policy to make it easier to find. Note this information was present on our policy since commencement, we have simply copy and pasted it and added it into its own heading on our terms and conditions page.
DATE: 08/07/2021 - "Clarification on partial lockdowns' We have duplicated information from our no-show policy and added it to our lockdown policy to make it easier to find. Note this information was present on our policy since commencement, we have simply copy and pasted it and added it to the lockdown page.
DATE: 26/08/2021 - Adjustment to the lockdown policy to reflect the conversations of events impacted by lockdowns that happen and are extended beyond 8 days confirming they will be transferred to digital and that if lockdowns exceed 6 months, blanket refunds will apply week by week as the lockdown progresses.
DATE: 04/09/2021 - Addition of policy for quarenteen notices delivered in class
DATE: 09/11/2021 - Clarification on admission without a double dose of the covid vaccine - No change to policy 48 hours notice to get a credit is still require if you can not attend your class.
DATE: 23/01/2022 - Additional option added for customers who can not get tested (original policy retained - additional option added for customers to allow them to decide which suits them.
DATE: 20/04/2022 - No show policy notice period extended to 5 days from 48 hours, additional information and clarification as to why updated to reflect it.
DATE: 19/12/2022 - Expansion on the terms and conditions for private events, terms have not changed, but more context has been supplied to expand on the terms clearly for customers booking private events. Change made in line with a new private event booking form created for use in 2023.