PLEASE FIND A LIST OF OUR TICKET SALES TERMS AND CONDITIONS, THIS IS THE MOST CURRENT VERSION AND REPLACES ANY AND ALL PREVIOUS VERSIONS.

Update - Refer Version Control

Event terms and conditions:

These Event Terms (Terms) govern your purchase of tickets for, and attendance at events held by Sip 'n' Dip (Event/s). It is your responsibility to review these Terms prior to the purchase of tickets. By purchasing tickets you agree to be bound by these Terms. We reserve the right to amend these Terms at any time but in line with consumer law and will provide the most recent version on our website.

Throughout these Terms, the terms “Sip 'n' Dip”, “we”, “us” and “our” refer to Sip 'n' Dip and its associated entities, and “you” refers to the individual or business purchasing tickets or attending Events.

All ticket sales and table bookings are final. No exchange, credit or refund will be given except in the case of certain cancelled or rescheduled Events 

These Terms shall in respects be governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts in Queensland to determine any matter or dispute which arises under these Terms. If any provision of these Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.

Terms and Conditions of Ticket Sales

Refunds

Class photo's and photos taken while the class is in session


We take images during our classes to advertise our events and promote them. Our teachers will always respect the decision of the attendee to be included or excluded from these images. They need simply mention it to their teacher. These images remain the property of Sip 'n' Dip Australia Pty Ltd and we use them on social media, print material and a variety of customer touchpoints. Images taken in our classes by students are welcome to be shared. We remind clients that these images depict our intellectual property and ask that they not be used in advertising for competitors.




Private Events - are they BYO or Licenced?


For events held in our studio or a BYO venue, you can bring your own wine. For events held in a licenced venue where wine is included in your ticket it is illegal to consume BYO wine. You can identify if your venue is licenced by the inclusion of wine in your ticket. If we are including wine, your venue is licenced and you can not BYO.




Store Refunds


Generally speaking, we do not offer refunds. We will gladly replace any item damaged in transit to you, but we do not offer refunds for change of mind. All sales are final.




Events postponed or Cancelled by us


If we are required to postpone an event we will offer a new date along with additional options (further dates you can attend) if you are unable to make the date of the new class you agree to a credit. We will not issue refunds as we purchase supplies well in advance of the classes. If your event is postponed due to COVID or WET weather please refer to that policy. ​​




Events get moved


If we are required to relocate an event, we will ensure that the venue is within a 15-minute drive of the original event based on Google Maps (suburb pin to suburb pin). The menu may be altered but we will ensure you are provided with the same value or higher at the same time or similar to the original.




Pandemics, Epidemics, Floods, Fire, Riots, and all other Society Lockdown


If we are required to lockdown for any reason, our lockdown policy comes into place. This policy has been put in place to protect us and our clients and ensure the continuality of business. This policy has been written in conjunction with the ACCC to ensure it meets their policy requirements, is legal and is fair in line with the impacts of covid 19. This policy should be applied in conjunction with our refund/transfer policy. The refund/transfer policy applies to the letter in the first instance - but in addition to that policy - this policy comes into place when a society lockdown is required at any level. This policy applies to private events and planned public events and can be located here.




Bad Weather and Resulting Postponed Events


If we have to cancel an event due to weather we will let you know via email ASAP after we make the call. Please check your spam folder in case you miss the notification. For outdoor events cancelled, we will attempt to book a replacement date then email you to let you know the new date has been booked, this can take up to 7 days to arrange as we need to coordinate with venues, speakers, teachers and caterers. If you can not make that date, we will offer a credit transfer to any class of your choosing. We do not refund for bad weather. If we are required to pay a non-refundable fee to the venue a fee, for example, to cover catering, this portion of the ticket is non-refundable and will not be transferred. Customers can, however, take it up directly with the venue if they feel it should be refunded.




If you have Cold and Flu Symptoms / Emergencies (exceptions to refund policy)


Please note COVID & Emergency class refund/transfer policies do apply in certain circumstances beyond the above at the discresion of the business owner.
That is to say that the policy applies above to the letter - but in addition to the above if you cold and flu symptoms that didn't exist prior to the 48 hour notice period (ie. you started getting sick within the notice period and so couldn't give us notice), you must not attend class. To get a transfer of ticket to another class you must visit a doctor the same day to present with your symptoms in order to claim that transfer. If you present to a doctor with symptoms, they will test for COVID and require you to isolate. A copy of your isolation notice will be required to transfer your ticket or it will remain forfeited and be ineligible to transfer. Refunds do not apply. Your isolation notice will show the date and time you were tested and verify you have let us know as soon as you could. Unfortunately, people have taken advantage of the government directive not to attend events and are using it as a way to circumnavigate the refund policy on events and so this policy applies to all tickets purchased. If you are unsure of what constitutes cold or flu symptoms please visit Queensland Health for more information. In the case of emergency situations, the Sip 'n' Dip business owner will exercise discretion in offering a credit or a do it yourself kit with written instructions.




Late Arrivals to Workshops


Please be advised you are obligated to arrive at the designated times listed on your ticket. Our classes are carefully timed, this includes the venue's staffing to accommodate meals and our timing for delivering the class. If you arrive late and miss the meal portion of the evening you forfeit your meal and will not be compensated for it. The class can not be held up for one person as it causes complaints. This means you will not be provided with the meal and you will not be refunded for your meal - but you can attend the art class portion of the evening.




No Shows


All No Shows are charged the full amount without a refund. This is not negotiable and includes calling in sick within 48 hours of the event. Note that if you are in an area that is locked down and cant attend your class, you are entitled to a credit, refunds do not apply.




Change of mind / class transfer


The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fee for such events are legal and can be applied. If you would like to transfer classes you can do this for $10. You can not transfer between regions due to tax reporting obligations between licencees. Please see here for more information.




Class Transfers


We can only transfer classes between classes that are in their region. This is due to tax reporting processes between licencees and administration time. If you purchase your ticket in Brisbane South Region, you will be able to transfer to any class in Brisbane South, if you purchased your ticket in Ipswich region you can transfer to another class in Ipswich, but you can not transfer between Ipswich and Brisbane South (or any other region). Class transfers can be initiated up to 48 hours before the event if you are unable to attend an event. A $10 admin fee applies to process the rebooking for you. Less than 48 hours notice will result in you forfeiting your ticket if you can not attend (see class refunds for more information).




Class Refunds


We do understand that things come up in life, but as a business, we have to consider the costs involved in reserving and holding seats for people who don't show up to our classes. If is for this reason that our terms and conditions are published and linked to every single event, across every single Sip 'n' Dip licenced business. When tickets are booked (due to our low price point, ours are almost always fully booked) others miss out on the seat. We have to purchase class supplies a couple of weeks in advance in preparation for your class so by the time your class arrives we have already spent the cash allocated for your ticket on the supplies needed to teach your class. For those classes that require pre-work, we will have paid an artist to complete it (for example paint my pet and the requirement to pre sketch canvases) and we will have budgeted miscellanious costs spread across tickets such as packing, checking and admin (among others). Holding of your seat means we also lose out on trying to fill it again. This becomes particularly expensive as it happens regularly enough that we now need a policy for it. Instead for those who are kind enough to let us know 48 hours in advance, we gladly offer the option of credit transfers please email us at hello@sipndip.com.au to rebook. You can use that credit for any time in the next 12 months and transfer to any class, a $10 admin fee applies to process the rebooking for you. The same time requirements apply for no shows in private events as they do for our general events and standard terms and conditions apply. All no shows (this includes cancellations within 48 hours of the event) are charged the full amount without a refund. This is not negotiable and includes calling in sick. Creative claims that we can reuse stock will not be accepted as often we cannot in fact reuse stock, there is often wastage (for example when we decant resin) and often the "stock" component represents just a fraction of the cost of holding the event. Change of circumstances - we will not refund for the customer's change of personal circumstances, this includes if you are unwell - under the ACCC policies this is considered a 'change of mind' which would see you forfite the right to your ticket all together. If you provide us 48 hours' notice we will gladly offer you a credit. The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fee for such events are legal and can be applied. Please see their website for more information.




Changes of client circumstances


Change of circumstances - we will not refund for the customer's change of personal circumstances. If you provide us 48 hours' notice we will offer a credit.




Group Booking Cancellation


There are two ways to pay for your event - as a group (where one person is issued an invoice for 50% up front and 50% 2 weeks before the event) OR separately (where an event is set up and guests pay for their own tickets. Standard Terms & Conditions apply with the additional terms and conditions applicable for group bookings For events where you pay a deposit If you have paid a deposit and you cancel, the deposit is non-refundable. If you provide us with 2 weeks notice, we will issue a credit. For events where guests purchase their own tickets: Request to cancel Group bookings may be canceled up to 2 weeks from the event, fees paid will be issued as a credit, we will not refund for cancellations. Penalty for late cancellations Cancellation inside of the two weeks will result in 50% of the fee's paid being retained to cover the cost of the stock purchased and is non-refundable - a credit will be issued for the remaining 50% For all group events: Failure to meet 10 If you book a private event but are unable to meet 10 seats, the person who booked the event is responsible for the cost of the remaining seats if the event goes ahead. Change of mind If a guest book's in but can no longer make it to the event, provided 48 hours notice is provided we will issue a credit. We will not refund. No Shows If a guest book's in but can no longer attend within 48 hours notice, they will forfeit their ticket. A refund will not apply.




Group Booking - Failure to meet minimum of 10


If you book a private event, you are required to pay for 10 seats. If you are unable to meet the minimum of 10 people, you as the person who booked the event, are required to pay for the remaining seats regardless. We will not cancel the event and refund tickets, this is consiodered a change of mind under the ACCC, if the event is cancelled outside of 2 weeks notice we are happy to hold your tickets in credit to use at any event in the region your party was booked or transfer the date of the private event to another date. Please read carefully group booking cancellation policy.




Intellectual Property


Classes are intended for personal use only. Sip 'n' Dip Australia Pty Ltd owns the rights and intellectual property to any and all classes delivered throughout our network of providers. Any reproduction of our classwork in any form for monetary benefit is a breach of our copyright and action will be taken to recuperate monies owed from revenue created from this Intelectual Property. Clients are warmly welcome to use the skills they learn in class in any form they choose, however those who chose to replicate our classes or that we can reasonably prove are using our step by step instructions, class plans or materials (including the use of images taken during classes to advertise competitor offerings) will be persecuted. See our full policy here.




Stock Shortages / Substitute stock / When our stock orders are postoned


We order stock that is not readily available prior to listing classes. We generally order through major brands in bulk. We do this in an effort to ensure that our supply chains are reliable. Very occasionally our orders are cancelled, damaged, postponed or substituted. While it happens very infrequently, due to supply failure we are required to postpone a class or seek a substitute that looks the same or similar with the same functionality. This includes when there is a product recall - see product recall policy for more information.

In the event that we are unable to obtain the volume we require to run the class, or there is a problem with our order, we will postpone the class until after the date that our order is to be delivered.

If this is the case, as soon as we are notified, we will contact you in writing via email to let you know it is the case and to provide you with the alternate date.

If you are unable to attend the date, we will offer you a credit in full without expiry that can be used at any classes in your local region or regions with the same Sip 'n' Dip Licence owner. We appologise for any inconviniance caused.




Bringing kids & babies to classes


Here at Sip ’n’ Dip our events are inclusive but as a business we are also responsible for the safety of our clients. We don’t allow infants and toddlers to attend classes if their caregiver is attending (unless it is a specifically advertised mum’s and bub's event OR a kids event). Children and Teens are welcome at our evening classes if they are paid ticket holders. There are reasonable reasons why we don’t invite infants and toddlers (of children/teens which are not paid ticket holders) to our evening events. These are not because we are not inclusive - but because we care about the safety of our patrons and have a duty of care. The biggest contributing factor is that the majority of events use resin or alcohol ink, resin and alcohol ink is not safe around infants or very young children. For more information on resin please read our resin disclosure statement that outlines in detail information about the risks associated with its use, and appropriate PPE. We have completed a Risk Assessment for each scenario and in all cases it has been deemed too much of a risk for very young children, if we proceed we risk fines. Beyond this, our classes are timed and structured, on the few occasions where patrons have ignored our policy and proceeded to bring their infants they have been unable to complete their work in the time required by the chemicals and ruined their work. This is disappointing for all involved and unavoidable as caregivers need to respond to the needs of their infant/child. Beyond this we have also had teachers need to step in and child mind while teaching classes because its simply not safe for mothers to be tending to their babies (which inevitably happens) with gloves covered in resin. In addition to this, venues are presently capped and they are required to adhere to COVID spacing requirements - which restricts full ticket sales. Whilst this is not a key driving factor because we allow carers to attend with their NDIS participants which also contributes to our Covid numbers, but it is something to be aware of. We run very low cost art class evenings and rely on numbers to make them profitable. If we have 3-4 mums in attendance with their kids, the classes become unviable to run. Comparably we usually get 1 or 2 NDIS participants in any class. Note that we allow children if they are paid ticket holders. We introduced this policy off the back complaints that came after the majority of classes where kids attended (note this was pre Covid). After dealing with complaints each week due to the disruption caused to other participants, we introduced this policy. If a child is a paid ticket holder, they have the right to be there and attend the class. Beyond this, if they are a paid ticket holder, the parent is also required to read and agree to our resin disclosure statement which outlines that they are required to supervise their child while using resin, read the disclosure and make an informed decision as to the suitability of the project and use of chemicals by their children. We also run mums and bubs classes at our studio to encourage positive mental health and provide a space for mothers to attend our classes and be able to bring their child/children. We hope that our customers understand that our decision is not driven by a lack of inclusivity, but common sense, personal responsibility and duty of care for our clients and above all their safety.




Events with hired entertainment - when they cancel


If we are playing host to an event whereby we have engaged entertainment or an entertainer and they cancel, as soon as we are aware of the cancellation promotions for the event will cease. We will attempt to engage entertainment or an entertainer that are similar and provide the same standard and quality of entertainment advertised. If we are able to engage replacement entertainment or an entertainer any additional charges incured will be absorbed by Sip 'n' Dip and will not be passed to the clients in attendance. If we have tried all avenues and are unable to find a replacement, we will rebook the event for 4-6 weeks time on the same day of the week and time of the week at the same location, allowing time for customers to make the required arrangements to attend the event. If customers are unable to attend on the replacement date, a credit will be issued with an expiry date of 12 months. Refunds do not apply.




Events with a specific listed teacher - When they are sick


If we have promoted a specific teacher as running an event, it is our intention that the teacher listed will teach the class. However, we are living in a world where COVID 19 exists and regulations exist. These directives may mean that the teacher listed for the event is prohibited from attending (be this because they are sick, have shown symptoms of covid 19, or are in Isolation or quarenteen). In all cases we are required to adhere to the government directives. We will attempt to engage a teacher of the same or similar skill set that can provide the same standard and quality of class advertised. If we are able to engage replacement teacher any additional charges incured will be absorbed by Sip 'n' Dip and will not be passed to the clients in attendance. If we have tried all avenues and are unable to find a replacement, we will rebook the event for 4-6 weeks time on the same day of the week and time of the week at the same location, allowing time for customers to make the required arrangements to attend the event. If customers are unable to attend on the replacement date, a credit will be issued with an expiry date of 12 months. Refunds do not apply.




Art Results - Expectations for artwork created in class


Every reasonable effort is made to provide a holistic experiance in our classes. Students share a teacher and are required to listen carefully and follow the steps instructed to create a piece of art that resembles the advertised piece. Class sizes can vary from 4 people to 40 people and our classes are beginner classes. We will teach the advertised class (the calss in the photo on the event) and the technique used to create that piece. Occasionally things can go wrong, Sip 'n' Dip dose not take responsibility for the outcome of the customers work. This includes: - If customers do not take due care to ensure they do not glue closed (by way of curing resin) parts of their work that are functional in nature and as a result stop their artwork from functioning.

- If customers do not follow the care instructions for their piece and disrupt the artwork created. - If customers do not follow the teachers instructions and as a result their resin dosent cure as a result of undermixing, or oversaturation of colour pigment in their resin. - If customers are not happy that their artwork has moved (the nature of resin and pour paint is that it is fluid and as fluid art it is expected that it can move significantly up to 1.5 inches between the pour and the cure. - If repelling occures on their boards due to oils not sufficiantly being removed before the pour. - If customers damage their artwork on their way home from class. - If they had a specific design they wanted that was not advertised, and their resulting artwork isn't what they hoped for. We do not take responsibility of the student dosent follow the instruction and the resulting artwork is as a result not functional. Connected to every event listed on our line up is a resin informations statement, this is transparently advertised to help customers prepare for their resin classes, it lists all the information you need to know (including tips and tricks for avoiding common resin mistakes) along with safety infromation in one place. Customers agree at the time of purchase of their ticket that Sip 'n' Dip provides the materials, equiptment and guidance but the resulting outcome of their class is 100% their responsibility.




Subscription to our website


Any contact with our website automatically subscribes you to our database this includes: - Contact forms - Purchases from our online store - Event bookings - Subscriping manually - Website subscribers You can unsubscribe at the bottom of any email sent from our website, but also by logging onto our website and unticking the subscriber tick which will mark you as not wanting emails sent from our website to you. Note that our database extends across all sip n dip websites - if you wish to subscribe to some and not all you can control your subscription via the profile on the applicable website.




Quarantine notices delivered during a class


The situation with COVID 19 is developing. From time to time, depending on hotspots in the community and risk of transmission, customers may be advised that they are required to quarenteen or isolate without notice. Anyone who has had close contact with a confirmed case of COVID-19 may be directed to quarantine in their home, an alternative quarantine address or in government arranged accommodation. If you are directed to quarantine, you will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice. If you have been directed to quarantine, you must stay at the address stated on your quarantine direction for 14 days, or the date otherwise specified on the direction. You must proceed directly to your home as quickly as practicable, you can not continue with your class and comply with the direction. If you arrive for a class, and are issued with notice before ordering, you will be entitled to a credit If you arrive for your class, and eat but do not attend the class component - you can be transferred to another date OR you can ask for a DIY pack and take your project kit home with you. If you have eaten and are half way through your class, you must pack up and head directly home. - You can be transferred to another date to do your project OR you can ask for a DIY pack. In all cases, you are required to supply your notice. As soon as you are aware that you have been given a quarenteen directive you must tell your teacher and provide as much information about the notice as you have, and provide a phone number before departing. We will then make an announcement to the room advising your fellow artists that you have left, and what the situation is. The artist will call their manager who will phone the venue to confirm, followed by the covid hotline. The class will proceed until we are otherwise advised we are unable to do so. We are considerate in terms of losses we make if someone is notified half way through the class. We cover a host of miscellaneous expenses, in addition to admin rebooking. But if you have eaten the meal, or taken the meal as a doggy bag and you choose to attend a class in stead of a DIY pack, when you attend the meal component will be required to be paid again as a second meal will be provided and provision of meals is required by all venues to permit our clients to attend (this is not required for DIY packs as the meal has already happened in that scenario) as we are required to ensure everyone who attends on a given night, pays for a meal.




When is a booking confirmed


When you confirm you would like to proceed with a private event OR when you recieve an emailed notification or receipt from Sip 'n' Dip OR when you get a notice of rebooking for your event.




What if I disliked my meal or the class?


You are not entitled to a refund if: You did not enjoy your class You did not enjoy your meal You booked without clarifying diatry requirements in advance You just didnt likle your teacher You fluid art dose not behave as expected You are unhappy with the finished product of your cklass








Supplier Product Recall Notices


We generally order our stock through major brands and in bulk. We do this in an effort to ensure that our supply chains are reliable. Very occasionally we recieve a product recall notice. In the event that we recieve such a notice we are obligated to act in the interests of our clients health and wellbeing. This means we will not knowingly proceed with a class if we are aware that there is a recall notice in place. While it happens very infrequently, due to this supply failure we are required to follow a risk assessment to determine if there is a risk to our clients, we will: 1) Contact our supplier to confirm what the recall relates to (damage to boards for example), the risk to our clients and if our batch of stock has been effected by the recall. - If it can clearly be established that our batch has not been effected, the class will proceed. 2) If it can not be clearly established our batch has not been effected, we will conduct a risk assessment. An example of a class that might proceed is when a recall has been made due to seconds making their way into circulation. In this example a risk assessment would be compelted which would include removal and return of any stock effected. An example of a recall which would see a class postponed would be a manufacturing fault.
If we can not proceed with your class due to a supply fault beyond our control, we will postpone your class or seek a substitute that looks the same or similar with the same functionality. If a substitute is provided, you will be given the option to transfer to credit that can be used at any classes in your local region or regions with the same Sip 'n' Dip Licence owner if the board is not to your satisfaction.

In all cases, as soon as we are notified and have conducted our due diligence, we will contact you in writing via email to let you know it is the case and to provide you with the appropriate solution.
We appologise for any inconviniance caused.





VERSION CONTROL

The below shows additional text has been added to the policies and at what date they were added.

UPDATE: 13/01/2021 - Addition to policy "Refund Policy"

The Office of Fairtrade advises that we are not required to offer a credit or refund for change of mind and that transfer fees for such events are legal and can be applied. Please see here for more information.

UPDATE: 13/01/2021 - Addition to the policy 'Colds and Flu's"

If you are unsure of what constitutes cold or flu symptoms please visit Queensland Health for more information here​.

UPDATE: 23/01/2021 - Addition to the policy 'Private Events And BYO Venues'

You can identify if your venue is licenced by the inclusion of wine in your ticket. If we are including wine, your venue is licenced and you can not BYO.

UPDATE: 08/02/2021 - "Credit Transfers"

Class transfers can be initiated up to 48 hours before the event if you are unable to attend an event. A $10 admin fee applies to process the rebooking for you. We can transfer tickets between every region except Brisbane South. Brisbane South is independently owned and tickets can not be transferred into our out of that region due to tax obligations. All other regions, tickets can be transferred between them. Less than 48 hours notice will result in you forfeiting your ticket if you can not attend (see class refunds for more information).

DATE: 28/03/2021 - "Late arrivals"

Please be advised you are obligated to arrive at the designated times listed on your ticket. Our classes are carefully timed, this includes the venue's staffing to accommodate meals and our timing for delivering the class. If you arrive late and miss the meal portion of the evening you forfeit your meal and will not be compensated for it. The class can not be held up for one person as it causes complaints. This means you will not be provided with the meal but can attend the art class portion fo the evening.

DATE: 08/07/2021 - "Clarification on Infants and kids in classes' - We have duplicated information from our kid's policy and added it to our general policy to make it easier to find. Note this information was present on our policy since commencement, we have simply copy and pasted it and added it into its own heading on our terms and conditions page.

DATE: 08/07/2021 - "Clarification on partial lockdowns' We have duplicated information from our no-show policy and added it to our lockdown policy to make it easier to find. Note this information was present on our policy since commencement, we have simply copy and pasted it and added it to the lockdown page.

DATE: 26/08/2021 - Adjustment to the lockdown policy to reflect the conversations of events impacted by lockdowns that happen and are extended beyond 8 days confirming they will be transferred to digital and that if lockdowns exceed 6 months, blanket refunds will apply week by week as the lockdown progresses.

DATE: 04/09/2021 - Addition of policy for quarenteen notices delivered in class